February 2003

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Coping With a Hardening Insurance Market

By Cathy Stephens

Several factors, including 9/11 claims and industry consolidation, have led to a hard insurance market. But car rental operators still have options to help keep future rates in check.

Nine Keys to a Winning Fleet Program

By Amy LeSage

There are several steps you can take to help determine whether you should purchase new or pre-owned vehicles and how you should finance your fleet.

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Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

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