July/August 2003


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Features

Creating a Culture of Employee Training

By Kurt Webber

Lack of adequate training is a leading cause of employee turnover. By committing to a formal new-hire training program, you can lower turnover and raise customer satisfaction and sales.

Navigating the Downsizing Minefield

By Christopher DeGroff

When employee layoffs become unavoidable, car rental operators must take steps to protect themselves from potential lawsuits.

Miami Operator Unwittingly Infringes on Copyright

By Amy LeSage

Miami Rent a Car is hit with a lawsuit after its Web designer picks up material from MetroGuide.com. The suit is settled quickly but not without consequences.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Five Business Model Trends for 2017

As new forms of mobility take flight, the borders with traditional car rental are starting to erode.

Are Commercial Drone Deliveries Eminent in the U.S.?

Amazon just delivered its first package by drone in England. Will U.S. delivery fleets be able to take advantage soon?

Autonomous Vehicles and the Changing Role of the Fleet Manager

With fewer drivers and substantially longer fleet lifecycles, fleet managers will pivot to new job functions.

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