July/August 2003


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Features

Creating a Culture of Employee Training

By Kurt Webber

Lack of adequate training is a leading cause of employee turnover. By committing to a formal new-hire training program, you can lower turnover and raise customer satisfaction and sales.

Navigating the Downsizing Minefield

By Christopher DeGroff

When employee layoffs become unavoidable, car rental operators must take steps to protect themselves from potential lawsuits.

Miami Operator Unwittingly Infringes on Copyright

By Amy LeSage

Miami Rent a Car is hit with a lawsuit after its Web designer picks up material from MetroGuide.com. The suit is settled quickly but not without consequences.

 
 

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Manufacturers: Mobility Disruptors or Fleet Providers?

Maven’s Alex Keros shares insights into evolving smart mobility business models and new opportunities with fleet management.

What is Your Time Worth?

Personal observations of retail and travel transactions reveal just how much a consumer’s time is worth today, and how increasingly intolerant we are of inefficient transactions.

Safeguarding Your Business with Brokers

While the high-profile bankruptcy of Atlas Choice has left many car rental companies wary of working with brokers, rental companies can take steps to protect themselves and ensure a productive relationship.

Job Finder: Access Top Talent. Fill Key Positions.

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