January/February 2004

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When Training Warrants an Outsider’s Perspective

By Jennifer Cordero

RACs can often benefit from hiring outside professional trainers for such specialties as incremental sales and vehicle repairs.

DTG’s Battle-Tested Business Strategy

By Staff

Keynote speaker Joseph Cappy explains how Dollar Thrifty managed to lead the industry in pre-tax profit margin even in the aftermath of 9/11.

The Payless-Sixt Alliance

By Cathy Stephens

The new partnership provides Payless with both a channel for European business and impetus to tighten quality standards across the franchise system.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

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