March/April 2004


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Features

Restrictions on Collision Damage Recovery

By Michael LaPlaca and Corey Tavel

Some state laws limit your ability to recover damages from your customer and other authorized drivers.

Dissecting the Customer Experience

By Vafa Akhavan

What factors determine whether your customer is satisfied? A focus on the customer’s perspective can help identify means for gaining market share.

Fox Rent A Car An Independent for the Internet Age

By Cathy Stephens

Celebrating its 15th anniversary, Fox Rent A Car is using its prowess in information technology to expand its brand awareness.

 
 

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

The Problem with Valuing Safety Technology

As advanced safety technologies have migrated to mainstream vehicles, retaining value for these options at resale remains an issue.

ELD Mandate: Is Your Head Still in the Sand?

If you think you have 11 weeks to implement an Electronic Logging Device system to meet the Dec. 18 compliance deadline, you really don’t — for a few reasons.

Who Controls Your Vehicles’ Data?

In the name of security, an automaker’s alliance is advocating denial of third-party access to the OBD-II port. Is this going too far?

Job Finder: Access Top Talent. Fill Key Positions.

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