March/April 2004


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Features

Restrictions on Collision Damage Recovery

By Michael LaPlaca and Corey Tavel

Some state laws limit your ability to recover damages from your customer and other authorized drivers.

Dissecting the Customer Experience

By Vafa Akhavan

What factors determine whether your customer is satisfied? A focus on the customer’s perspective can help identify means for gaining market share.

Fox Rent A Car An Independent for the Internet Age

By Cathy Stephens

Celebrating its 15th anniversary, Fox Rent A Car is using its prowess in information technology to expand its brand awareness.

 
 

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Trump and Regulations: An Alt-Fuel View

With 2025 emissions targets back in review, manufacturers, alt-fuel, and alt-power suppliers weigh in on the potential impacts of Trump’s initiatives.

Why GM’s Telematics Announcement is a Really Big Deal

Enabling a telematics connection at the factory — and not through an aftermarket hardware installation — is a game changer for fleets.

Four Thoughts From the 2016 Conference Calls

Sifting through the notes of Avis Budget Group’s and Hertz Global Holdings’ recent fourth quarter conference calls give us some trend lines to watch out for in 2017. (Of course, this gives us an incomplete snapshot, as Enterprise Holdings is privately held.)

Job Finder: Access Top Talent. Fill Key Positions.

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