March/April 2004


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Features

Restrictions on Collision Damage Recovery

By Michael LaPlaca and Corey Tavel

Some state laws limit your ability to recover damages from your customer and other authorized drivers.

Dissecting the Customer Experience

By Vafa Akhavan

What factors determine whether your customer is satisfied? A focus on the customer’s perspective can help identify means for gaining market share.

Fox Rent A Car An Independent for the Internet Age

By Cathy Stephens

Celebrating its 15th anniversary, Fox Rent A Car is using its prowess in information technology to expand its brand awareness.

 
 

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Car Rental Rates Up, Fleet Sales Down — Correlation?

Car rental companies’ recent fleet discipline is needed now more than ever.

Hertz, Avis Autonomy Partnerships: Good First Steps on a Long Path

Two new autonomous vehicle project partnerships bring the importance of fleet management to the fore.

An Inside Look at Car Rental in China

A trip to a new car rental convention in Guangzhou reveals a booming market, yet one facing unique challenges.

Job Finder: Access Top Talent. Fill Key Positions.

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