March/April 2004


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Features

Restrictions on Collision Damage Recovery

By Michael LaPlaca and Corey Tavel

Some state laws limit your ability to recover damages from your customer and other authorized drivers.

Dissecting the Customer Experience

By Vafa Akhavan

What factors determine whether your customer is satisfied? A focus on the customer’s perspective can help identify means for gaining market share.

Fox Rent A Car An Independent for the Internet Age

By Cathy Stephens

Celebrating its 15th anniversary, Fox Rent A Car is using its prowess in information technology to expand its brand awareness.

 
 

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Manufacturers: Mobility Disruptors or Fleet Providers?

Maven’s Alex Keros shares insights into evolving smart mobility business models and new opportunities with fleet management.

What is Your Time Worth?

Personal observations of retail and travel transactions reveal just how much a consumer’s time is worth today, and how increasingly intolerant we are of inefficient transactions.

Safeguarding Your Business with Brokers

While the high-profile bankruptcy of Atlas Choice has left many car rental companies wary of working with brokers, rental companies can take steps to protect themselves and ensure a productive relationship.

Job Finder: Access Top Talent. Fill Key Positions.

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