May/June 2004

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Courting Customers in Your Own Backyard

By Cathy Stephens

Though dominated by Enterprise, the local rental market still presents opportunity for smaller operators that develop a niche and cultivate business relationships, says Neil Abrams of Abrams Consulting Group.

Federal Tort Reform Efforts Focus on Transportation Bill

By Cathy Stephen

The battle to repeal or limit vicarious liability is still being waged in New York and Connecticut at the state level, but federal reform efforts may hold the most promise.

Not All Damage Waivers Are Created Equal

By Lynda Fleming

Unlike protection offered by credit card companies, damage waivers sold at the rental counter are always primary. Unfortunately, most consumers are unaware of the difference.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Rental Summit: Five Trend Lines

Taking in the seminars, discussions, and networking at the 2016 Auto Rental Summit, trend lines emerged around shifts in model mix, data protection issues, increasing labor costs, workforce engagement, and new platforms to rent cars.

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

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