July/August 2004

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Driving E-Commerce on an International Scale

By Brad Rosenthal

When the growth of Thrifty’s Web presence called for a new enterprise content management system, the company selected Rhythmyx 5.

VIP's Transition to Seamless Connectivity, Total Pricing

By Cathy Stephens

The reservations provider has partnered with TSD to optimize its rental car clients’ online bookings.

The Call for Competition in Insurance Replacement

By Cathy Stephens

One company, Enterprise Rent-A-Car, has more than 85% market share. But competitors and industry software providers are stepping up efforts to challenge the company's dominance.

It’s Time to Ditch the Incremental Sales Stigma

By Ziad Khoury, Rick Zoppi and Mary Jane E. Wells

High-pressure sales techniques don’t fuel incremental sales. The truth is, the products genuinely add value to the customer experience and help build customer relationships.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Rental Summit: Five Trend Lines

Taking in the seminars, discussions, and networking at the 2016 Auto Rental Summit, trend lines emerged around shifts in model mix, data protection issues, increasing labor costs, workforce engagement, and new platforms to rent cars.

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

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