July/August 2004


Past Issues

Features

Driving E-Commerce on an International Scale

By Brad Rosenthal

When the growth of Thrifty’s Web presence called for a new enterprise content management system, the company selected Rhythmyx 5.

VIP's Transition to Seamless Connectivity, Total Pricing

By Cathy Stephens

The reservations provider has partnered with TSD to optimize its rental car clients’ online bookings.

The Call for Competition in Insurance Replacement

By Cathy Stephens

One company, Enterprise Rent-A-Car, has more than 85% market share. But competitors and industry software providers are stepping up efforts to challenge the company's dominance.

It’s Time to Ditch the Incremental Sales Stigma

By Ziad Khoury, Rick Zoppi and Mary Jane E. Wells

High-pressure sales techniques don’t fuel incremental sales. The truth is, the products genuinely add value to the customer experience and help build customer relationships.

 
 

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

6 Takeaways from the 2018 International Car Rental Show

Technological solutions are finally moving from reality to theory, peer-to-peer platforms are being redefined, China has the biggest room for growth, while Sixt’s U.S. aspirations have only just begun.

The Irony of Customer Service in the Digital Age

Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.

Market Forces Driving Car Rental in 2018

An analysis of the conference calls of Avis Budget Group and Hertz Global Holdings reveal trends and initiatives involving fleet right sizing, pricing, ancillary revenue opportunities, and renting to ride-hailing drivers.

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