September/October 2004


Past Issues  |  Subscribe

Features

Creative Strategies for Overcoming Customer Objections

By Ken Stellon

This three-step action plan can help your frontline team establish greater rapport with customers so they’re more receptive to optional products and upgrades at the counter and over the phone.

A Q&A With DTG President and CEO Gary Paxton

By Cathy Stephens

Gary Paxton has served as president and CEO of Dollar Thrifty Automotive Group since October 2003. ARN recently interviewed him about the industry's progress in the airport market.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Another Ridiculous “Used Fleet Vehicle” Scandal

While media reports concentrate on the sting and the “outrage,” where’s the empirical evidence that fleet vehicles are less mechanically sound than vehicles sold from private owners?

Will IoT Herald a New Era in Fleet Efficiency?

With the ELD rule finally in effect, small fleet operators need to hunt for new efficiencies. In transportation logistics, Internet of Things (IoT) systems could have similar lasting impacts as telematics.

Will Cars Become Transportation Appliances?

The cars are still the stars, but this year’s L.A. Auto Show revealed an auto industry at a crossroads.

Job Finder: Access Top Talent. Fill Key Positions.

>