September/October 2004


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Features

Creative Strategies for Overcoming Customer Objections

By Ken Stellon

This three-step action plan can help your frontline team establish greater rapport with customers so they’re more receptive to optional products and upgrades at the counter and over the phone.

A Q&A With DTG President and CEO Gary Paxton

By Cathy Stephens

Gary Paxton has served as president and CEO of Dollar Thrifty Automotive Group since October 2003. ARN recently interviewed him about the industry's progress in the airport market.

 
 

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

The Problem with Valuing Safety Technology

As advanced safety technologies have migrated to mainstream vehicles, retaining value for these options at resale remains an issue.

ELD Mandate: Is Your Head Still in the Sand?

If you think you have 11 weeks to implement an Electronic Logging Device system to meet the Dec. 18 compliance deadline, you really don’t — for a few reasons.

Who Controls Your Vehicles’ Data?

In the name of security, an automaker’s alliance is advocating denial of third-party access to the OBD-II port. Is this going too far?

Job Finder: Access Top Talent. Fill Key Positions.

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