November/December 2004


Past Issues

Features

Finding and Challenging Staff Committed to Your RAC’s Success

By Mike Kane

Tap your brightest employees to get referrals, and take steps to ensure new employees are intellectually engaged and see long-term career potential.

If There Was an Excuse Hall of Fame…

By Staff

Auto Rental News’ Lamest Customer Excuse Contest drew a bevy of entries detailing excuses from customers returning damaged cars. Here are some of the most outlandish.

SLI -- A Great Product But Do You Know Your State's Regulations?

By Michael LaPlaca

Regulation of SLI sales falls under the jurisdiction of state insurance departments. Some states require a special limited license to sell SLI.

 
 

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

6 Takeaways from the 2018 International Car Rental Show

Technological solutions are finally moving from reality to theory, peer-to-peer platforms are being redefined, China has the biggest room for growth, while Sixt’s U.S. aspirations have only just begun.

The Irony of Customer Service in the Digital Age

Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.

Market Forces Driving Car Rental in 2018

An analysis of the conference calls of Avis Budget Group and Hertz Global Holdings reveal trends and initiatives involving fleet right sizing, pricing, ancillary revenue opportunities, and renting to ride-hailing drivers.

Job Finder: Access Top Talent. Fill Key Positions.

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