November/December 2004

Past Issues  |  Subscribe


Finding and Challenging Staff Committed to Your RAC’s Success

By Mike Kane

Tap your brightest employees to get referrals, and take steps to ensure new employees are intellectually engaged and see long-term career potential.

If There Was an Excuse Hall of Fame…

By Staff

Auto Rental News’ Lamest Customer Excuse Contest drew a bevy of entries detailing excuses from customers returning damaged cars. Here are some of the most outlandish.

SLI -- A Great Product But Do You Know Your State's Regulations?

By Michael LaPlaca

Regulation of SLI sales falls under the jurisdiction of state insurance departments. Some states require a special limited license to sell SLI.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

Job Finder: Access Top Talent. Fill Key Positions.