September/October 2005

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What Does the End of Vicarious Liability Mean?

By Michael LaPlaca

Not clear on what the new legislation covers? Here's one attorney's analysis of how the highway bill's Graves amendment will impact the vehicle rental industry.

Pumping Up Your Online Reservations

By Paul Allison

Through Web metrics tracking, you can analyze how online visitors interact with your Web site. This can help create a blueprint for making you Web site more engaging and profitable.

A New Outlook on Reservations

By Cathy Stephens

Cendant Car Rental Group is using Web services and OTA standards to create new reservation channels and services.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

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