March/April 2008

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Immeasurable Intuition in Employee Performance

By Ken Stellon

You have the tools to measure utilization, holding costs and RPU. But how do you manage an employee with the attitude, “it’s just a rental car?”

Writing the Severance Agreement

By Richard D. Alaniz

The EEOC is actively challenging severance agreements that contain retaliatory language. Know the rules to stay out of legal trouble.

Prepping Your Fleet Vehicles for Resale

By Dave Funston

When it’s time to “down fleet” or turn your rental vehicles over for the new model year, which vehicle preparation strategies can improve resale value? Further, what actions only break even or potent...

Renting Wheels to Wheelchair Riders

By Joan Shim

With a growing target client base and a market far from saturated, a wheelchair-accessible van rental franchise could be a rewarding and lucrative venture.

In Memoriam: Fred A. Mudgett

By Chris Brown

Industry pioneer Fred Mudgett was a lifeline to the independent car rental operator and franchisee.

Carfax Now Available to Rental Fleets

By Chris Brown

Carfax’s Service Link program transmits maintenance records directly to Carfax Vehicle History Reports. Some claim a $300 average lift on wholesale pricing of risk units.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Rental Summit: Five Trend Lines

Taking in the seminars, discussions, and networking at the 2016 Auto Rental Summit, trend lines emerged around shifts in model mix, data protection issues, increasing labor costs, workforce engagement, and new platforms to rent cars.

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

Job Finder: Access Top Talent. Fill Key Positions.