May/June 2008

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Call to Action

By Chris Brown

The call from the podium at the 2008 Car Rental Show in Las Vegas was to unite for the betterment of the industry as a whole. Is it possible?

Best Practices: Handling the Accident Claim

By Joan Shim

“I was just in an accident. What do I do?” Have you reinforced your procedures for handling a renter in a damaged vehicle lately?

Wheelers Accessible Van Rental

By Kara Ohngren

Wheelers Accessible Van Rental’s affiliate program offers rental car operators a unique way to enter the wheelchair-accessible van rental market, with no royalties and no percentage fees.

Accessible Vans of America

By Kara Ohngren

Accessible Vans of America is a nationwide network of independent mobility dealers that offers a unique way to enter the handicapped van rental market.

We Rent Dreams

By Dave Funston

With high daily rates, longer term rentals and a customer base embarking on a motorcycle trip of a lifetime, EagleRider is not your typical rental operation.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

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