November/December 2008

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Don’t Open That Trunk

By Chris Brown

People leave the strangest things in a rental car. What happens when you’re left to deal with it?

When Disaster Strikes, Will Your Car Rental Company Be Ready?

By Kara Ohngren

RACs in the paths of hurricanes such as Gustav and Ike say that constant communication, enhanced customer service and a relaxation of policies are keys to a seamless continuation of operations.

Economic Indicators in Vehicle Remarketing

By Chris Brown

Wholesale auction prices have begun to stabilize, though the recent financial crisis could throw a monkey wrench into gains.

Dent Removal: Quick and Paintless

By Annie Lubinsky

At about one-fourth the cost of traditional dent removal at a body shop, on-site paintless dent removal (PDR) puts a vehicle back into service quicker and ups a turnback vehicle’s value in the auction lane.

Avis Rankles South Florida Limo Operators

By Martin Romjue

Regulatory divide between chauffeured and rental car industries spurs calls for fairer playing field by limo operators.

Editor's Corner

Rider on the Storm

By Chris Brown

With a conservative business approach, stable credit lines and a solid local clientele, it might actually be a good time to be an independent.

What About Us?

By Bob Barton

If the government is going to support the financial community, airlines, auto manufacturers and suppliers, then why not support the car rental industry?

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

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