January/February 2009

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Cash Rentals: What’s Your Appetite for Risk?

By Ashley Willis and Chris Brown

New technology can better identify and track the problem renter, but a hands-on approach to qualifying the customer is still the best way to limit loss.

Adding Extra Fees: What’s The Law?

By Michael LaPlaca

Extra fees added to the rental agreement can be legal if you know your state’s statutes as well as when, how and where to add them.

Car Rental Operations: Five Areas You Can Improve on Now

By Ken Stellon

While dismal economic conditions may be out of our hands, there are things you can control to help your team post higher results and weather the current marketplace.

Fuel Storage Rules: Comply or Pay the Fine

By Tom Mounteer

Rapidly changing laws make it difficult to keep up with fuel storage compliance. Are you prepared for more frequent visits by state inspectors?

Hertz Goes Big With Car Sharing

By Chris Brown

Hertz says it will profit from its car-sharing venture by adding standard in-car technology, exploiting untapped markets and leveraging the company’s considerable economies of scale.

Editor's Corner

Imagine the Possibilities

By Sherb Brown

ACRA and Bobit Business Media, publishers of Auto Rental News, have joined forces to better address the considerable issues our industry faces.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

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