February 2009

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Are GDSs Becoming Viable for Smaller Car Rental Companies?

By Annie Lubinsky

It’s more important than ever that your rental car inventory is available wherever consumers want to book it. The GDSs historically have had the broadest distribution system, but have also been the most expensive to connect to. Is that still the case? And are there any alternatives?

Professionalizing Auto Rental Through Certification

By Joan Shim

Scheduled to launch at the 2009 Car Rental Show in Las Vegas, the new Rental Car Professional certification program will institute a minimum standard of competency for auto rental operators and employees, thereby raising the bar for the industry.

New Verification Systems Prevent ID Fraud

By Staff

New technology can help eliminate auto theft before rental cars leave your lot.

How to Shave a Day Off of Vehicle Collision Repair

By Bill Lopez

A new online parts management system helps body shops consistently receive repair parts even before the vehicle arrives.

How Technology Will Change Traditional Fleet Remarketing

By Jim Hallett

Jim Hallett of ADESA shared his insights on the future of the remarketing industry, in particular, the impact of technology.

Rent Alert: Fleet Loans for Rental Operators Included in TARP Bill

By Chris Brown

ACRA proposes amended language identifying the car rental industry as a recipient of financing.

Editor's Corner

High-Tech or High Touch?

By Chris Brown

As technology continues to revolutionize the car rental industry, are we straying from the “high touch” approach to customer service?

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

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