November/December 2009

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Rent Alert: Hertz Sues Wall Street Research Firm for Defamation

By Chris Brown

The case highlights the conflict between the rights of a Wall Street research firm to publish an opinion and the rights of a corporation to protect itself against faulty and potentially damaging analysis.

Lakes, Mountains and the Open Road: How Recreational Rentals Compare

By Thi Dao

Land access restrictions, seasonality, a smaller market for de-fleeting and liability issues all play a role in differentiating recreational rentals from auto rental.

Taking a Chunk of the Replacement Market

By Thi Dao

With Rent A Ride USA, entrepreneur Mike Dabish seized the opportunity to launch a successful rental business aimed at body shop customers.

Worst Clean-up Jobs Ever!

By Ashley Willis

Auto Rental News went into the field once again to ask operators about their toughest clean-up jobs of rental cars. You gave us some doozies and advice on how to tackle them, as well as best practices regarding cleaning fees.

Does Loss of Use Require Proof of Lost Revenue?

By Michael LaPlaca

A Florida Supreme Court case regarding damaged underground telephone cables threatens to rewrite some state laws and run roughshod over car rental loss of use claims.

Editor's Corner

An Entrepreneur’s Story

By Chris Brown

The struggles of one independent operator highlight what is right about the car rental industry.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

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