March/April 2010

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Rent-A-Wreck: Don't Let the Franchise System Fool You

By Chris Brown

With four years of new ownership under its belt, the venerable brand with the funny name is getting a much-needed overhaul of its franchise system. Internet reservations, higher-end cars, locations serving airports? Welcome to the new Rent-A-Wreck.

Purco v. Koenig and Its loss of Use Implications

By Chris Brown

A Colorado Appellate Court clears the way for recovery of loss of use damages and administrative fees.

McElroy: Detroit 3 Profitable Again in 3 Years

By Cindy Brauer and Grace Lauron

Automotive industry analyst John McElroy is “bullish” about the future of the Detroit 3, forecasting a profit break-even point at 10-million SAAR (seasonally adjusted annual rate) and for the domestic OEMs to be “extremely profitable” at 14 million units yearly in sales.

ACRA Legislative Watch

By Sean Busking

The association provides a roundup of current legislation that could affect your business, including Arizona’s car rental tax bill HB 2736, and prepares for a meeting with U.S. Transportation Secretary Ray LaHood.

Protecting Your Business Reputation Online

By Robert Rogener

Are you monitoring the Web for negative opinions of your company? Here’s how to control online complaints before they damage your reputation.

Public RACs: 2009 Report Cards

By Chris Brown

Hertz, Avis Budget and Dollar Thrifty improved earnings year over year. Expect continued—if modest—improvements in 2010.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

Job Finder: Access Top Talent. Fill Key Positions.