May/June 2010

Cover Story

Extended Hold Times vs. a Short Cycle

by Chris Brown

Rental car operators are increasing their fleet vehicles’ months in service. But do you really have to drive up hold times to survive?


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Features

Car Rental Show 2010: Right-sized for the Future

By Chris Brown

As the industry emerges from the recession, auto rental executives, operators and other professionals met at this year’s show ready to tackle the issues of fleet financing, lifecycle management, remarketing, utilization and no-show fees.

What’s Wrong (and Right) With Car Rental Customer Service?

By Chris Brown

Consumer advocate Christopher Elliott weighs in on the industry from the other side of the rental counter, including damage complaints, surprise add-on charges, car rental taxation and no-show fees.

The ABC’s of Manufacturer Repurchase Programs

By Tim Yopp and Mark Eckhaus

Repurchase programs are still available to small- and medium-sized rental companies. For the uninitiated, here’s how they work and when they work best.

Tracking Your Vehicles With RFID

By Justina Ly

To streamline its operations, reduce theft and improve employee accountability, a car rental operation in Miami uses RFID tags to identify and track its vehicles.

Hertz Looks to Acquire Dollar Thrifty for $1.2 Billion

By Justina Ly

The deal would give Hertz 1,550 additional locations worldwide and a total of 9,800 across six continents. The combined market share for the group will be 24 percent, based on Auto Rental News’ 2009 estimates of total fleet size.

 
 

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Manufacturers: Mobility Disruptors or Fleet Providers?

Maven’s Alex Keros shares insights into evolving smart mobility business models and new opportunities with fleet management.

What is Your Time Worth?

Personal observations of retail and travel transactions reveal just how much a consumer’s time is worth today, and how increasingly intolerant we are of inefficient transactions.

Safeguarding Your Business with Brokers

While the high-profile bankruptcy of Atlas Choice has left many car rental companies wary of working with brokers, rental companies can take steps to protect themselves and ensure a productive relationship.

Job Finder: Access Top Talent. Fill Key Positions.

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