May/June 2010

Cover Story

Extended Hold Times vs. a Short Cycle

by Chris Brown

Rental car operators are increasing their fleet vehicles’ months in service. But do you really have to drive up hold times to survive?


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Features

Car Rental Show 2010: Right-sized for the Future

By Chris Brown

As the industry emerges from the recession, auto rental executives, operators and other professionals met at this year’s show ready to tackle the issues of fleet financing, lifecycle management, remarketing, utilization and no-show fees.

What’s Wrong (and Right) With Car Rental Customer Service?

By Chris Brown

Consumer advocate Christopher Elliott weighs in on the industry from the other side of the rental counter, including damage complaints, surprise add-on charges, car rental taxation and no-show fees.

The ABC’s of Manufacturer Repurchase Programs

By Tim Yopp and Mark Eckhaus

Repurchase programs are still available to small- and medium-sized rental companies. For the uninitiated, here’s how they work and when they work best.

Tracking Your Vehicles With RFID

By Justina Ly

To streamline its operations, reduce theft and improve employee accountability, a car rental operation in Miami uses RFID tags to identify and track its vehicles.

Hertz Looks to Acquire Dollar Thrifty for $1.2 Billion

By Justina Ly

The deal would give Hertz 1,550 additional locations worldwide and a total of 9,800 across six continents. The combined market share for the group will be 24 percent, based on Auto Rental News’ 2009 estimates of total fleet size.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Five Business Model Trends for 2017

As new forms of mobility take flight, the borders with traditional car rental are starting to erode.

Are Commercial Drone Deliveries Eminent in the U.S.?

Amazon just delivered its first package by drone in England. Will U.S. delivery fleets be able to take advantage soon?

Autonomous Vehicles and the Changing Role of the Fleet Manager

With fewer drivers and substantially longer fleet lifecycles, fleet managers will pivot to new job functions.

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