May/June 2010

Cover Story

Extended Hold Times vs. a Short Cycle

by Chris Brown

Rental car operators are increasing their fleet vehicles’ months in service. But do you really have to drive up hold times to survive?

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Car Rental Show 2010: Right-sized for the Future

By Chris Brown

As the industry emerges from the recession, auto rental executives, operators and other professionals met at this year’s show ready to tackle the issues of fleet financing, lifecycle management, remarketing, utilization and no-show fees.

What’s Wrong (and Right) With Car Rental Customer Service?

By Chris Brown

Consumer advocate Christopher Elliott weighs in on the industry from the other side of the rental counter, including damage complaints, surprise add-on charges, car rental taxation and no-show fees.

The ABC’s of Manufacturer Repurchase Programs

By Tim Yopp and Mark Eckhaus

Repurchase programs are still available to small- and medium-sized rental companies. For the uninitiated, here’s how they work and when they work best.

Tracking Your Vehicles With RFID

By Justina Ly

To streamline its operations, reduce theft and improve employee accountability, a car rental operation in Miami uses RFID tags to identify and track its vehicles.

Hertz Looks to Acquire Dollar Thrifty for $1.2 Billion

By Justina Ly

The deal would give Hertz 1,550 additional locations worldwide and a total of 9,800 across six continents. The combined market share for the group will be 24 percent, based on Auto Rental News’ 2009 estimates of total fleet size.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Rental Summit: Five Trend Lines

Taking in the seminars, discussions, and networking at the 2016 Auto Rental Summit, trend lines emerged around shifts in model mix, data protection issues, increasing labor costs, workforce engagement, and new platforms to rent cars.

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

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