No-show fee implementation has recently turned from discussion to action as car rental companies, trade organizations, online travel agencies and global distribution systems work together to solve the technological hurdles. But can the car rental industry manage the change as a customer-friendly initiative?
While 12- and 15-passenger vans offer great earning potential, they require more time and labor and come with greater risk and responsibility. It’s not a business for the casual car rental operator.
Are increases in negligent entrustment lawsuits a result of injured plaintiffs blocked by the Graves Amendment?
To answer this question you must decide: Are you in the used-car business and happen to rent cars, or are you in a rental business that happens to sell cars?
At the 2010 Car Rental Show, Jim Tennant of the Tennant Group held a profit idea session in which six products, services and ideas were presented that operators could bring home and employ in their businesses. Seminar attendees voted on the best idea. The winner, Sarah Romanowski of Ride Share Systems LLC, received a free pass to a future Car Rental Show. These six concepts could reduce expense and boost your bottom line.
When it comes to no-show fees, the car rental industry needs to demonstrate a commitment to customer service and value with a “satisfaction guaranteed or your money back” promise.
H.R. 4175 prohibits states or local governments from levying or collecting a discriminatory tax on motor vehicle rentals.