January/February 2011

Cover Story

2011 Car Rental Show Preview: Riding the Wave of Change

by Chris Brown

The market is rebounding. Are you poised to take advantage of new opportunities?


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Features

Rent Alert: Industry Embraces Electric Vehicles

By Justina Ly

Car rental companies further corporate environmental initiatives by adding EVs to fleets.

Understanding Customer Satisfaction

By Chris Brown

J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.

Synergy Success

By Justina Ly

The synergies between an insurance firm and a Hertz Local Edition lead to a successful rental operation in a small town.

How to Identify and Combat Rental Fraud

By Howard J. Hirsch

The Insurance Information Institute states that 10 percent of all losses are fraudulent. That equates to higher insurance premiums for everyone. Fraud exists, but it is not easy to detect.

 
 

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Car Rental Rates Up, Fleet Sales Down — Correlation?

Car rental companies’ recent fleet discipline is needed now more than ever.

Hertz, Avis Autonomy Partnerships: Good First Steps on a Long Path

Two new autonomous vehicle project partnerships bring the importance of fleet management to the fore.

An Inside Look at Car Rental in China

A trip to a new car rental convention in Guangzhou reveals a booming market, yet one facing unique challenges.

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