January/February 2011

Cover Story

2011 Car Rental Show Preview: Riding the Wave of Change

by Chris Brown

The market is rebounding. Are you poised to take advantage of new opportunities?


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Features

Rent Alert: Industry Embraces Electric Vehicles

By Justina Ly

Car rental companies further corporate environmental initiatives by adding EVs to fleets.

Understanding Customer Satisfaction

By Chris Brown

J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.

Synergy Success

By Justina Ly

The synergies between an insurance firm and a Hertz Local Edition lead to a successful rental operation in a small town.

How to Identify and Combat Rental Fraud

By Howard J. Hirsch

The Insurance Information Institute states that 10 percent of all losses are fraudulent. That equates to higher insurance premiums for everyone. Fraud exists, but it is not easy to detect.

 
 

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Trump and Regulations: An Alt-Fuel View

With 2025 emissions targets back in review, manufacturers, alt-fuel, and alt-power suppliers weigh in on the potential impacts of Trump’s initiatives.

Why GM’s Telematics Announcement is a Really Big Deal

Enabling a telematics connection at the factory — and not through an aftermarket hardware installation — is a game changer for fleets.

Four Thoughts From the 2016 Conference Calls

Sifting through the notes of Avis Budget Group’s and Hertz Global Holdings’ recent fourth quarter conference calls give us some trend lines to watch out for in 2017. (Of course, this gives us an incomplete snapshot, as Enterprise Holdings is privately held.)

Job Finder: Access Top Talent. Fill Key Positions.

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