January/February 2011

Cover Story

2011 Car Rental Show Preview: Riding the Wave of Change

by Chris Brown

The market is rebounding. Are you poised to take advantage of new opportunities?


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Features

Rent Alert: Industry Embraces Electric Vehicles

By Justina Ly

Car rental companies further corporate environmental initiatives by adding EVs to fleets.

Understanding Customer Satisfaction

By Chris Brown

J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.

Synergy Success

By Justina Ly

The synergies between an insurance firm and a Hertz Local Edition lead to a successful rental operation in a small town.

How to Identify and Combat Rental Fraud

By Howard J. Hirsch

The Insurance Information Institute states that 10 percent of all losses are fraudulent. That equates to higher insurance premiums for everyone. Fraud exists, but it is not easy to detect.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Five Business Model Trends for 2017

As new forms of mobility take flight, the borders with traditional car rental are starting to erode.

Are Commercial Drone Deliveries Eminent in the U.S.?

Amazon just delivered its first package by drone in England. Will U.S. delivery fleets be able to take advantage soon?

Autonomous Vehicles and the Changing Role of the Fleet Manager

With fewer drivers and substantially longer fleet lifecycles, fleet managers will pivot to new job functions.

Job Finder: Access Top Talent. Fill Key Positions.