January/February 2011

Cover Story

2011 Car Rental Show Preview: Riding the Wave of Change

by Chris Brown

The market is rebounding. Are you poised to take advantage of new opportunities?


Past Issues  |  Subscribe

Features

Rent Alert: Industry Embraces Electric Vehicles

By Justina Ly

Car rental companies further corporate environmental initiatives by adding EVs to fleets.

Understanding Customer Satisfaction

By Chris Brown

J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.

Synergy Success

By Justina Ly

The synergies between an insurance firm and a Hertz Local Edition lead to a successful rental operation in a small town.

How to Identify and Combat Rental Fraud

By Howard J. Hirsch

The Insurance Information Institute states that 10 percent of all losses are fraudulent. That equates to higher insurance premiums for everyone. Fraud exists, but it is not easy to detect.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

The Problem with Valuing Safety Technology

As advanced safety technologies have migrated to mainstream vehicles, retaining value for these options at resale remains an issue.

ELD Mandate: Is Your Head Still in the Sand?

If you think you have 11 weeks to implement an Electronic Logging Device system to meet the Dec. 18 compliance deadline, you really don’t — for a few reasons.

Who Controls Your Vehicles’ Data?

In the name of security, an automaker’s alliance is advocating denial of third-party access to the OBD-II port. Is this going too far?

Job Finder: Access Top Talent. Fill Key Positions.

>