January/February 2011

Cover Story

2011 Car Rental Show Preview: Riding the Wave of Change

by Chris Brown

The market is rebounding. Are you poised to take advantage of new opportunities?

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Rent Alert: Industry Embraces Electric Vehicles

By Justina Ly

Car rental companies further corporate environmental initiatives by adding EVs to fleets.

Understanding Customer Satisfaction

By Chris Brown

J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.

Synergy Success

By Justina Ly

The synergies between an insurance firm and a Hertz Local Edition lead to a successful rental operation in a small town.

How to Identify and Combat Rental Fraud

By Howard J. Hirsch

The Insurance Information Institute states that 10 percent of all losses are fraudulent. That equates to higher insurance premiums for everyone. Fraud exists, but it is not easy to detect.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

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