July/August 2011

Cover Story

Rental Car Supply: Silver Lining, or Dark Cloud?

by Chris Brown

The used car market is enjoying historic pricing — but can you take advantage, and how long will it last?

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Market Snapshots of Japan and Australia

By Staff

A look into the car rental industry in Japan and Australia.

Local Operator Drives Change

By Joanne M. Tucker

A grassroots effort results in anti-steering legislation in Minnesota.

A New Approach to the Hiring Process

By Tom Sabol

Behavioral and situational interviewing techniques reveal how potential employees would handle future work situations. Interpreting the answers will give you a better gauge of a candidate’s true worth in your company.


Car Rental Q&A: Incentive'izing Your Incentive Plan and Best Indicators that Business is Good

By Staff

What are some non-traditional signs or indicators that business is beginning to pick up?

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

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