November/December 2011


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Features

Car Sharing: Grading the College Campus Market

By John Healy

Northcoast Research Partners’ report on adoption of car sharing at U.S. universities shows a yearly growth rate of 20-30 percent on a majority of campuses that start a program.

Closing the Customer/Associate Perception Gap

By Frontline Performance Group

Through an industry survey, more than 600 customers and car rental associates share their perceptions of the car rental experience. Do your frontline team members’ views match what your customers are thinking?

Departments

Car Rental Q&A: How to Harness Social Media, Prevent Customer Profiling and Deal with Floods of New Applicants

By Frontline Performance Group

Auto Rental News and industry professionals answer your questions about car rental trends, techniques and other current issues.

From Conversation to National Association: ACRA Celebrates Successes

By American Car Rental Association

Through its various incarnations, the American Car Rental Association has continuously advocated for major car rental companies, franchise owners and large and small independents. Today, the association is stronger than ever.

 
 

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Another Ridiculous “Used Fleet Vehicle” Scandal

While media reports concentrate on the sting and the “outrage,” where’s the empirical evidence that fleet vehicles are less mechanically sound than vehicles sold from private owners?

Will IoT Herald a New Era in Fleet Efficiency?

With the ELD rule finally in effect, small fleet operators need to hunt for new efficiencies. In transportation logistics, Internet of Things (IoT) systems could have similar lasting impacts as telematics.

Will Cars Become Transportation Appliances?

The cars are still the stars, but this year’s L.A. Auto Show revealed an auto industry at a crossroads.

Job Finder: Access Top Talent. Fill Key Positions.

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