November/December 2011


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Features

Car Sharing: Grading the College Campus Market

By John Healy

Northcoast Research Partners’ report on adoption of car sharing at U.S. universities shows a yearly growth rate of 20-30 percent on a majority of campuses that start a program.

Closing the Customer/Associate Perception Gap

By Frontline Performance Group

Through an industry survey, more than 600 customers and car rental associates share their perceptions of the car rental experience. Do your frontline team members’ views match what your customers are thinking?

Departments

Car Rental Q&A: How to Harness Social Media, Prevent Customer Profiling and Deal with Floods of New Applicants

By Frontline Performance Group

Auto Rental News and industry professionals answer your questions about car rental trends, techniques and other current issues.

From Conversation to National Association: ACRA Celebrates Successes

By American Car Rental Association

Through its various incarnations, the American Car Rental Association has continuously advocated for major car rental companies, franchise owners and large and small independents. Today, the association is stronger than ever.

 
 

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Manufacturers: Mobility Disruptors or Fleet Providers?

Maven’s Alex Keros shares insights into evolving smart mobility business models and new opportunities with fleet management.

What is Your Time Worth?

Personal observations of retail and travel transactions reveal just how much a consumer’s time is worth today, and how increasingly intolerant we are of inefficient transactions.

Safeguarding Your Business with Brokers

While the high-profile bankruptcy of Atlas Choice has left many car rental companies wary of working with brokers, rental companies can take steps to protect themselves and ensure a productive relationship.

Job Finder: Access Top Talent. Fill Key Positions.

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