March/April 2012

Cover Story

In Celebration of Michael LaPlaca...

by Chris Brown

Michael LaPlaca will be remembered as ‘the’ auto rental industry’s lawyer for his legal counsel to hundreds of car rental firms, his legislative advocacy, his written contracts and guides, and his roles as adviser, mentor and friend.


Past Issues

Features

Revealing the Car-Share Experience

By Joanne M. Tucker

Six car-sharing users reveal their reasons for joining a car-share service, how they use them and how they deal with issues such as parking, availability and time management.

Car Rental Age Restrictions, Negligence and the Law

By Joanne M. Tucker

While minimum age requirements are an accepted part of rental policy, what do statistics, court cases and the law say regarding renting to drivers that might be ‘too old’?

Departments

Guest Editorial: It’s Time to Move on to the 21st Century

By Bob Barton

Many of the problems associated with cancellations and no-show policies are no one’s fault but our own.

Car Rental Q&A: How Do I Sell a Car at Auction?

By Eckhaus Fleet

While the general process is the same for all auctions, each auction is a standalone business and you need to educate yourself on the auction’s policies and processes.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

6 Takeaways from the 2018 International Car Rental Show

Technological solutions are finally moving from reality to theory, peer-to-peer platforms are being redefined, China has the biggest room for growth, while Sixt’s U.S. aspirations have only just begun.

The Irony of Customer Service in the Digital Age

Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.

Market Forces Driving Car Rental in 2018

An analysis of the conference calls of Avis Budget Group and Hertz Global Holdings reveal trends and initiatives involving fleet right sizing, pricing, ancillary revenue opportunities, and renting to ride-hailing drivers.

Job Finder: Access Top Talent. Fill Key Positions.

>