March/April 2012

Cover Story

In Celebration of Michael LaPlaca...

by Chris Brown

Michael LaPlaca will be remembered as ‘the’ auto rental industry’s lawyer for his legal counsel to hundreds of car rental firms, his legislative advocacy, his written contracts and guides, and his roles as adviser, mentor and friend.

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Revealing the Car-Share Experience

By Joanne M. Tucker

Six car-sharing users reveal their reasons for joining a car-share service, how they use them and how they deal with issues such as parking, availability and time management.

Car Rental Age Restrictions, Negligence and the Law

By Joanne M. Tucker

While minimum age requirements are an accepted part of rental policy, what do statistics, court cases and the law say regarding renting to drivers that might be ‘too old’?


Guest Editorial: It’s Time to Move on to the 21st Century

By Bob Barton

Many of the problems associated with cancellations and no-show policies are no one’s fault but our own.

Car Rental Q&A: How Do I Sell a Car at Auction?

By Eckhaus Fleet

While the general process is the same for all auctions, each auction is a standalone business and you need to educate yourself on the auction’s policies and processes.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

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