November/December 2012

Cover Story

The Daily Deal Complex: Will Groupon and LivingSocial Work For Your Operations?

by Joanne M. Tucker

In a marketing platform that merges coupons with an online reach, daily deal services like Groupon and LivingSocial offer customers deep discounts to services and products. But are those discounts a viable marketing strategy for car rental and related services?

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What Are Challenges to Green Rental Cars?

By Chris Brown

While carving a niche through eco-friendly car rentals, these companies face numerous challenges, such as higher initial costs and keeping rates competitive to worrying about fluctuating fuel prices and competition from the majors.

Independent Car Sharing Operation Grows in Brooklyn

By Brittni Rubin

While the car sharing market is moving toward control by national corporations, Gil Cygler, founder of Carpingo, believes there’s a place for an independent.

8 Tips in Recovering Loss of Use and Administrative Fees

By David Purinton

David Purinton, owner and president of PurCo, shares best practices on how car rental operators can effectively recover loss of use and administrative fees.


Product and Vendor News: Park Sentry Guards Help Minimize Damage

By Staff

Park Sentry adjusts to fit virtually any column or light post.

Product and Vendor News: TSD Now Supports Credit Card Processing Through First Data

By Staff

TSD RENTAL.NET can now process QR codes and also has additional enhancements for multiple currencies.

Product and Vendor News: Bluebird Rolls Out New Features

By Staff

The new features range from the introduction of RW-texting, pre-paid gas options, employee privilege options, a new screen to assist in selling add-ons and more.

Car Rental Q&A: How Can I Get Vehicles Back Into Service Sooner?

By Eckhaus Fleet

Q: How can I get my out-of-service vehicles back into service quicker?

ACRA: A Cause We All Embrace, a Bill We Can All Support

By American Car Rental Association

A proposed bill governing recalled rental vehicles shows that collaboration between the auto rental industry and key stakeholders can result in a legislative solution that advances the public good.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Rental Summit: Five Trend Lines

Taking in the seminars, discussions, and networking at the 2016 Auto Rental Summit, trend lines emerged around shifts in model mix, data protection issues, increasing labor costs, workforce engagement, and new platforms to rent cars.

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

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