January/February 2013

Cover Story

Dispelling Some Myths in the Car Rental Industry

by Chris Brown

As Auto Rental News embarks on its 25th anniversary year, I find that nostalgia is a seductive liar.


Past Issues

Features

Say Hello to Sixt

By Chris Brown

The 100-year-old car rental company has arrived in America with plans to expand its corporate stores and grow a franchise network. Do you have what it takes to be a Sixt franchisee?

It’s a ­Mobile World – Are You Ready?

By Joanne M. Tucker

As the percentage of car rental bookings on mobile devices skyrockets, car rental websites must adapt. Hertz outlines its initiative to overhaul its website using responsive web design.

What Local Car Rental Customers Want

By Ken Stellon

A new survey analyzing the local car rental market reveals data on price elasticity, loyalty and the importance of good customer service. Are you gaining your fair share of this important revenue stream?

Departments

Car Rental Q&A: How Do We Obtain More Business from Our Local Dealerships?

By Frontline Performance Group

Three questions are included in this round of the Car Rental Q&A: What are the basics of a good sales associate incentive plan; how do we obtain more business from our local dealerships; and how can I improve my margins through new incremental products?

ACRA: Assessing the Election Results

By American Car Rental Association

Though the federal election results show that the status quo largely remains, there are changes in state legislatures that will affect committees and issues directly relating to car rental.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

6 Takeaways from the 2018 International Car Rental Show

Technological solutions are finally moving from reality to theory, peer-to-peer platforms are being redefined, China has the biggest room for growth, while Sixt’s U.S. aspirations have only just begun.

The Irony of Customer Service in the Digital Age

Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.

Market Forces Driving Car Rental in 2018

An analysis of the conference calls of Avis Budget Group and Hertz Global Holdings reveal trends and initiatives involving fleet right sizing, pricing, ancillary revenue opportunities, and renting to ride-hailing drivers.

Job Finder: Access Top Talent. Fill Key Positions.

>