February 2013


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Features

How to Get More When You Sell Your Rental Car

By Chris Brown

As used car prices come back down to earth, car rental consignors need to make sure they are doing everything they can to enhance the value of their vehicles for sale. Two remarketing experts provide tips of the trade.

Navigating Credit Cards and Car Rental Coverage

By Leslie Saunders

Who should buy a loss damage waiver from a car rental company, and is it covered by your customer’s credit card?

How to Skip the Broker with Online Load Boards

By Annie Lubinsky

By connecting auto rental companies direct to carriers, load boards allow companies to compare vehicle shipping rates and put out bids to get the best price in relocating their vehicles.

How to Manage Your Car Rental Company's Online Reputation

By Joanne Tucker

Review websites are the modern day word-of-mouth marketing. What’s being said about your auto rental company and how do you harness the power of online reviews?

Departments

ACRA President: We Still Need Change in the Car Rental Industry

By Bob Barton

As most in the travel industry adapt to new demands and changes from consumers, are car rental companies still living in the dark ages?

Car Rental Q&A: How Can My Car Rental Location Benefit from a Paperless Office?

By TSD

Q: How can our rental operation benefit from becoming a paperless office?

Product and Vendor News: Ford and GM Offer Framework for App Development

By Staff

Ford Motor Co. and General Motors announced that they are offering new third-party application programming interfaces (APIs) for in-vehicle app development.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

Car Rental’s Call to Action on Autonomous Vehicles

The car rental industry has built-in advantages to support a world with driverless cars, but it needs to take the next step in partnering with autonomous vehicle stakeholders.

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