February 2013


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Features

How to Get More When You Sell Your Rental Car

By Chris Brown

As used car prices come back down to earth, car rental consignors need to make sure they are doing everything they can to enhance the value of their vehicles for sale. Two remarketing experts provide tips of the trade.

Navigating Credit Cards and Car Rental Coverage

By Leslie Saunders

Who should buy a loss damage waiver from a car rental company, and is it covered by your customer’s credit card?

How to Skip the Broker with Online Load Boards

By Annie Lubinsky

By connecting auto rental companies direct to carriers, load boards allow companies to compare vehicle shipping rates and put out bids to get the best price in relocating their vehicles.

How to Manage Your Car Rental Company's Online Reputation

By Joanne Tucker

Review websites are the modern day word-of-mouth marketing. What’s being said about your auto rental company and how do you harness the power of online reviews?

Departments

ACRA President: We Still Need Change in the Car Rental Industry

By Bob Barton

As most in the travel industry adapt to new demands and changes from consumers, are car rental companies still living in the dark ages?

Car Rental Q&A: How Can My Car Rental Location Benefit from a Paperless Office?

By TSD

Q: How can our rental operation benefit from becoming a paperless office?

Product and Vendor News: Ford and GM Offer Framework for App Development

By Staff

Ford Motor Co. and General Motors announced that they are offering new third-party application programming interfaces (APIs) for in-vehicle app development.

 
 
 
 
 

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Managing the Social Media Rant

How do you handle customer service when those Really Angry Customers now have a much bigger megaphone?

The Shape of ACE to Come

In an exclusive interview, Dick Radzis and Charlie Mullen talk about the sale of their corporate locations to Avis Budget Group, discuss the company’s plans for the ACE Rent A Car brand and more.

Have the Workplace Violence Conversation Now

The murder of a driver supervisor at a UPS facility last week marks a good time to address workplace violence — a subject that gets little attention before an incident has occurred.

Job Finder: Access Top Talent. Fill Key Positions.