March/April 2013

Cover Story

Rental Car Recovery for Today

by Annie Lubinsky

The new breed of asset recovery specialist works to shorten recovery times using intensive investigative work, new technology tools and a high level of customer service.

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Car Rental Show: A Newbie's Guide

By Chris Brown

To aid your first-time experience, here are some things you’ll need to know before embarking on your trip.

Maximizing Car Rental Operations for Major Events

By Joanne Tucker

Four franchise and independent operators share their best practices on preparing and managing operations when events travel to their cities.

What I Wish I Knew 25 Years Ago

By Staff

As part of the 25th anniversary celebration of Auto Rental News, we queried readers with this question: What do you know now that you wish you knew 25 years ago?

Auto Rental Summit Returns for 2013

By Joanne Tucker

A new venue, a new award and participation by J.D. Power and Associates highlight the event’s second year.


ACRA Celebrates 25-Year Partnership with Auto Rental News

By Sharon Faulkner, ACRA Executive Director

ACRA congratulates ARN on its silver anniversary and thanks it for granting the association the forum to keep members informed on the issues facing the car rental industry today.

Car Rental Q&A: How Can I Lower My Vehicle Liability Insurance Premium?

By Sonoran National Insurance Group

Q: The automobile liability insurance premium for my rental cars is costly. It is our location’s biggest expense after my employee costs. Some of my associates in other states pay much less per car, per month than I do. What can I do to minimize this expense?

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

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