July/August 2013

Cover Story

Gaining Insurance Replacement Business

by Chris Brown

With persistent marketing, fostering the right relationships and an understanding of the moving parts, independent car rental companies can take a piece of the insurance replacement pie.

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Finance Facilitators

By Chris Brown

What makes for a healthy lender-client relationship? These car rental companies say trust, transparency, communication and personal bonds.

How To Conduct Background Checks The Right Way

By Christopher Michael Mason

Legal obstacles pose risks to employers navigating the hazards of criminal background and motor vehicle record checks. Careful thought should be given to how, when and under what circumstances these checks are conducted.


Help Strengthen The ACRA Network

By American Car Rental Association

ACRA is looking for State Directors. Are you up to the task?

Car Rental Q&A: Can The Big Koenig Loss-Of-Use Case Win In Colorado Benefit Me In Washington State?

By PurCo

Reader has heard about the Koenig case in Colorado that created a favorable "precedent" for loss of use and administrative fees in the car rental industry. But how does this benefit him if he lives in Washington State?

Stop Waiting And Jump!

By Bob Barton, President of ACRA

Jerry Seinfeld would have benefitted from a guaranteed reservation in 1991. We all would today.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

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