November/December 2013

Cover Story

Fire, Ready, Aim: How Car Rental Grew in America

by Chris Brown

Capping the 25th anniversary of Auto Rental News, we celebrate the entrepreneurs who wrote the rules and grew the industry.


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Features

Understanding E-Signature Pads and the Electronic Rental Agreement

By Amy Winter and Chris Brown

A pending class action case regarding rental contracts on electronic signature pads marks a good time to present the key points of electronic signature law and establish general best practices regarding their use and disclosure.

Ziad Khoury: Salespeople Aren't Born; You Can Develop Them

By Amy Winter

As Frontline Performance Group celebrates its 20th anniversary in car rental, Founder and President Ziad Khoury shares his thoughts on the car rental industry and his company's place in it.

Departments

Car Rental Q&A: Can You Explain How Fleet Incentives Work?

By Eckhaus Fleet

This reader wants to know why fleet incentives can sometimes take 30 days or six months to receive. And why do some customers not receive it?

Hertz Re-Enters Value Brand Segment with Firefly

By Amy Winter

After divesting its Advantage Rent A Car brand last year, Hertz is returning to the "deep-value" leisure rental market by expanding its Firefly brand to travelers at select U.S. airports.

 
 

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Car Rental Rates Up, Fleet Sales Down — Correlation?

Car rental companies’ recent fleet discipline is needed now more than ever.

Hertz, Avis Autonomy Partnerships: Good First Steps on a Long Path

Two new autonomous vehicle project partnerships bring the importance of fleet management to the fore.

An Inside Look at Car Rental in China

A trip to a new car rental convention in Guangzhou reveals a booming market, yet one facing unique challenges.

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