November/December 2013

Cover Story

Fire, Ready, Aim: How Car Rental Grew in America

by Chris Brown

Capping the 25th anniversary of Auto Rental News, we celebrate the entrepreneurs who wrote the rules and grew the industry.

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Understanding E-Signature Pads and the Electronic Rental Agreement

By Amy Winter and Chris Brown

A pending class action case regarding rental contracts on electronic signature pads marks a good time to present the key points of electronic signature law and establish general best practices regarding their use and disclosure.

Ziad Khoury: Salespeople Aren't Born; You Can Develop Them

By Amy Winter

As Frontline Performance Group celebrates its 20th anniversary in car rental, Founder and President Ziad Khoury shares his thoughts on the car rental industry and his company's place in it.


Car Rental Q&A: Can You Explain How Fleet Incentives Work?

By Eckhaus Fleet

This reader wants to know why fleet incentives can sometimes take 30 days or six months to receive. And why do some customers not receive it?

Hertz Re-Enters Value Brand Segment with Firefly

By Amy Winter

After divesting its Advantage Rent A Car brand last year, Hertz is returning to the "deep-value" leisure rental market by expanding its Firefly brand to travelers at select U.S. airports.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

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