January/February 2014

Cover Story

Managing Your Complete Internet Presence

by Chad Frazell

Your customers want to share their experiences and engage with your brand. What are you doing to help?

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The Emerging Trend of Simultaneous Remarketing on Multiple Online Platforms

By Mike Antich

Remarketing through multiple online platforms is not a question of "if," but "when." Standardization is the next step.

Mobile Technology Streamlines the Rental Process

By Amy Winter

Using off-the-shelf tablets and portable printers in conjunction with rental software optimized for mobile, this car rental company has transformed its check-in process and more.

A New Way to Identify Damage

By Kim Burke

This independent car rental company created a technology-based solution that flags and manages vehicle damage using cameras on mobile devices and a Web-based app.

Going 'Green' With Technology

By Amy Winter

This Payless Car Rental franchise updated its facility with green features, including a water recycling car wash and a waste oil heater.

Enterprise's Stubblefield Headlines 2014 Car Rental Show

By Chris Brown

The Car Rental Show returns to Las Vegas for its 14th incarnation.


Car Rental Meets Car Sharing

By Kelsey Nolan

Two independent car rental companies try car sharing from different business models.

Car Rental Q&A: What New Incremental Sales Products are Available? And How Can I Phase Them In?

By Frontline Performance Group

This reader wants to know about incremental sales products and the best way to phase them into a rental car business.

Car Rental 2014 — Full Speed Ahead

By John Healy

It continues to be a good time to be in the rental business. Here are the key trends the investment community will likely be watching in 2014.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

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