July/August 2014

Cover Story

Fleeting With Used Vehicles

by Chris Brown

In the right situations and with the right fleet planning, car rental operators can save up to 20% on depreciation costs with used fleet.


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Features

Finding the Right Car to Match Your Rental Rate

By Wayne Webb

As a small fleet, how much can your company pay for a vehicle and still profit in a rate-competitive environment? Here are some tips to help work toward a holding cost that is 40% of revenue.

5 Ways to Meet this Year's Fleet Challenges

By Mark Eckhaus and Tim Yopp

This year, the challenges will be both new and old, making fleet planning now more important than ever.

Customer Service and Damage Recovery

By David Purinton

Recovering the full amount of what you're rightfully owned in damages translates to better customer service — to your external customers as well as your internal ones.

Departments

Sixt Expands U.S. Franchises

By Amy Winter

As Sixt continues to seek new U.S. franchises, six rental operators share their stories of taking the plunge into the franchise market and joining the Sixt family.

Car Rental and the World Cup

By Amy Winter

Four rental companies share their preparations for Brazil’s global event as well as their expectations for their businesses during the month-long tournament.

Car Rental Q&A: What Criteria Should I Know if Deals on New Cars Are Right For Me?

By FleetSources

This reader is asking for guidance when trying to determine whether good deals on used cars would be beneficial to a company's fleet.

Minimize Lawsuits Through Arbitration Agreements

By Richard D. Alaniz

When dealing with employee litigation, employers can turn to another legal process: arbitration agreements. A pending court case illustrates the issues.

 
 
 
 
 

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Are Renters Exhibiting a Creeping Sense of Entitlement?

Some say this attitude is more prevalent in the millennial generation. Trend or not, your focus should be on dealing with it effectively.

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