With an understanding of the risks and with proper qualification protocols, cash and debit card rentals can be done successfully.
Proper protocol during the initial phone call can mean the difference between a new valued customer or lost business.
A local dealer can be a great source for spot buys — if you know how to manage the deal.
A well-structured incentive plan not only rewards your employees for their achievements but also improves your bottom line.
Five car rental operators share tips on how to speed up the check-in and check-out process without cutting corners on customer service.
CardHub report finds that types and levels of coverage vary greatly by card; American Express named as having the best coverage.
An operator asks for tips when creating a monthly goal-setting process for his rental company's sales and service staff.
Rental car companies should consider lessons learned from past class-action lawsuits and how they apply to changing technology.