September/October 2014

Cover Story

Finding the Right Car Wash Fit

by Amy Winter

Whether by hand or a car wash unit, keep in mind factors such as permits and fees, water containment and space considerations when setting up a car wash.

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A Dog's Tale

By Chris Brown

How a car rental operator and a renter arrived at an amicable conclusion to a hairy situation.

The First 25 of the Last Great Independent

By Chris Brown

Celebrating its 25th anniversary, Fox Rent A Car's owners talk frankly about the company's growth potential, its new car-sharing initiative, surviving consolidation and the fierce competition to get into airports.

Worst Cleaning Jobs Ever (And Some Good Tips to Help)

By Staff

From finding fish guts to sour milk to human body parts in rental cars, rental operators share their cleaning horror stories.

Fleet Workshop Kicks off Auto Rental Summit

By Irene Gruen

At the third annual Auto Rental Summit, a new three-hour "fleet jam session" includes a market overview from Black Book's Ricky Beggs, a panel discussion on fleet trends and roundtables with access to fleet experts.


Airport, Rental Companies Cooperate on New Car Wash

By Amy Winter

South Dakota's Rapid City Regional Airport worked with its car rental providers to build a $2.9-million car wash and fueling facility that minimizes water, land use and turnaround time.

Avis: Pricing Gains Tempered by Recalls

By Chris Brown

Avis Budget Group goes in-depth on how pricing is driving strong earnings, while this year's record number of recalls is taking a toll.

Car Rental Q&A: What Should I Consider When Switching to an Automatic Car Wash?

By Frank Lash

A rental car operator is thinking about switching from hand washing to an automatic car wash system. Besides buying the equipment, what else does he need to consider?

So You Want to Be on Airport?

By Chris Brown

The owners of Fox Rent A Car discuss what it takes to secure an airport concession.


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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Managing the Social Media Rant

How do you handle customer service when those Really Angry Customers now have a much bigger megaphone?

The Shape of ACE to Come

In an exclusive interview, Dick Radzis and Charlie Mullen talk about the sale of their corporate locations to Avis Budget Group, discuss the company’s plans for the ACE Rent A Car brand and more.

Have the Workplace Violence Conversation Now

The murder of a driver supervisor at a UPS facility last week marks a good time to address workplace violence — a subject that gets little attention before an incident has occurred.

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