January/February 2015

Cover Story

10 Ways to Outperform the Used Car Market in 2015

by Joe Lyons

Next year's wholesale market will see more off-lease and program vehicles in the market, as well as competition from incentivized new cars. Are you up for the new remarketing challenges?

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2015 Resale Forecast For Cars, Vans and Trucks

By Ricky Beggs

The overall fleet vehicle market depreciated by 12.1% over the previous year; however, the depreciation rate for cars was 14.8% and is expected to increase in 2015.

Car Rental Industry Rocks Third-Annual Auto Rental Summit

By Amy Winter

Gathering at the Seminole Hard Rock Hotel & Casino in Hollywood, Fla., this year's "Be a Rock Star" Summit included a Fleet Jam Session and an Opening Act Rock Star Party, as well as multiple seminars and networking opportunities for car rental operators.

2015 International Car Rental Show Welcomes the World

By Chris Brown

The Car Rental Show turns 20 — and celebrates with a new name, a new headquarters hotel and the most content ever.

Special Report: The Problem with Renting Fast Cars

By Chris Brown

Fat profit margins on thin capital, deficient insurance and a propensity for insurance fraud — welcome to the wrong way to rent an exotic car.


Application of Collateral Source Rule in Rental Car Damage Recovery

By David Purinton

Using this tool, you'll be able to better respond when insurance adjusters try to lowball your damage claims.

Advantage Q&A: New Initiatives, New Direction

By Chris Brown

Bill Plamondon, Advantage Rent A Car's president, reveals specifics on the company's new training approach, new business and loyalty programs, fleet procurement and growth opportunities.

Why Did Customer Satisfaction Drop in the Latest J.D. Power Survey?

By Chris Brown

While satisfaction in the 2014 survey bucked an overall positive trend, a few survey insights show a more complete picture.

Redesigned Economy Location Ups Customer Experience

By Amy Winter

Recently updating its facility, Orlando Airport's Economy Rent A Car location now features a customized coffee shop serving more than your regular cup of Joe.

Value for Rental Car Price Tops Travel Manager Survey

By JoAnn DeLuna, Business Travel News

According to a Business Travel News (BTN) survey, most travel manager respondents rank "good overall value for price" as the most important element when looking for car rental services.

Car Rental Q&A: What are the Terms of a Repurchase Program?

By Eckhaus Fleet

A car rental operator is interested in learning more about the terms of repurchase programs and how he can take advantage of them.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Rental Summit: Five Trend Lines

Taking in the seminars, discussions, and networking at the 2016 Auto Rental Summit, trend lines emerged around shifts in model mix, data protection issues, increasing labor costs, workforce engagement, and new platforms to rent cars.

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

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