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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

The Ripple Effect of a Positive Customer Service Experience

They say customer service is the new marketing. A recent experience on Virgin America validates that point.

Combatting “Until Something Better Comes Along”

For the types of employees that view the job you gave them as transitory, how do you get them to respect the job they have right now?

The Wrong Side of History

You’re either for the practice of allowing the selling of used vehicles with open recalls or against it.

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