Dollar.com Adds Live Chat Text

TULSA, Okla. -- Dollar Rent A Car, a subsidiary of Dollar Thrifty Automotive Group Inc., has begun responding live to online customer inquiries on dollar.com.

Dollar.com users can click on one of several "text chat" buttons located throughout the site, type in their question or comment, and get an immediate, live response.

Customers simply have to enter their name, e-mail address, zip code and question into the chat dialogue page. Then, they will see a dialogue box that will instantly connect them to a customer service representative to answer their car rental questions.

"Text chat provides us with immediate feedback from customers concerning site enhancements, changes and online promotions," says Janet Worley, staff vice president of reservations for Dollar Rent A Car. "In addition, this function allows us to give our online customer the same personalized attention we give our telephone customers. It's a win-win situation for both Dollar and the customer."

Comments

  1. petr horvath [ May 31, 2017 @ 11:32AM ]

    Hello i watn to ask for How much is the luggage on the vehicle skoda fabia 11.76 per day, im need from 06.06 to 15.06 thans

  2. petr horvath [ May 31, 2017 @ 11:44AM ]

    Sorry How much is paid for a deposit on. Skoda fabia 11.76 per day from 06.06 to 15.06 thanjs

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

6 Takeaways from the 2018 International Car Rental Show

Technological solutions are finally moving from reality to theory, peer-to-peer platforms are being redefined, China has the biggest room for growth, while Sixt’s U.S. aspirations have only just begun.

The Irony of Customer Service in the Digital Age

Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.

Market Forces Driving Car Rental in 2018

An analysis of the conference calls of Avis Budget Group and Hertz Global Holdings reveal trends and initiatives involving fleet right sizing, pricing, ancillary revenue opportunities, and renting to ride-hailing drivers.

Job Finder: Access Top Talent. Fill Key Positions.

>