DTG Appoints V.P.-Customer Advocate

TULSA, Okla. -- Dollar Thrifty Automotive Group (DTG) has named Janet Worley to the newly created position of vice president-customer advocate.

In her new role, Worley will oversee the company's customer service efforts. She will report to Don Himelfarb, chief administrative officer.

Worley joined the company in 1991 as manager of financial planning for Dollar Rent A Car Systems. During her tenure, she has served in a variety of positions, including director of quality assurance. Worley was promoted to staff vice president of reservations in January 2000 and has been responsible for worldwide telephone sales.

"Janet is an experienced leader who demonstrates a keen understanding of DTG's strategies, and she has the ability to develop effective customer initiatives that will benefit the consumer," Himelfarb said. "Janet will champion the needs of DTG customers and provide them avenues that enhance their car rental experience."

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Manufacturers: Mobility Disruptors or Fleet Providers?

Maven’s Alex Keros shares insights into evolving smart mobility business models and new opportunities with fleet management.

What is Your Time Worth?

Personal observations of retail and travel transactions reveal just how much a consumer’s time is worth today, and how increasingly intolerant we are of inefficient transactions.

Safeguarding Your Business with Brokers

While the high-profile bankruptcy of Atlas Choice has left many car rental companies wary of working with brokers, rental companies can take steps to protect themselves and ensure a productive relationship.

Job Finder: Access Top Talent. Fill Key Positions.

>