Market Metrix: Enterprise Number One in Hospitality for 2006

Last week Market Metrix announced the results of their 2006 annual Hospitality Index ratings. The Market Metrix Hospitality Index (MMHI) evaluates customer satisfaction with hotel, airline and car rental companies based on 140,000 in-depth consumer interviews conducted each year.

The MMHI ranked Enterprise as the number one rental company in 2006, with Avis and Hertz coming in second and third respectively.

Average customer satisfaction remained unchanged from the previous quarter at 78.9, and Payless showed the biggest improvement, moving up 2.8 to 75.1, while Advantage fell by 4.5 down to 76.1.

Market Metrix releases their newsletter quarterly and annually, providing rankings of the top hospitality brands by industry and giving detailed, in-depth reports about the data. For more information about Market Metrix, visit www.marketmetrix.com.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Manufacturers: Mobility Disruptors or Fleet Providers?

Maven’s Alex Keros shares insights into evolving smart mobility business models and new opportunities with fleet management.

What is Your Time Worth?

Personal observations of retail and travel transactions reveal just how much a consumer’s time is worth today, and how increasingly intolerant we are of inefficient transactions.

Safeguarding Your Business with Brokers

While the high-profile bankruptcy of Atlas Choice has left many car rental companies wary of working with brokers, rental companies can take steps to protect themselves and ensure a productive relationship.

Job Finder: Access Top Talent. Fill Key Positions.

>