PRC, one of the nation's leading providers of outsourced customer management, announced today that it has signed a five-year managed customer support relationship with Dollar Thrifty Automotive Group Inc.
"PRC is honored to welcome Dollar Thrifty Automotive Group into our portfolio of respected travel and hospitality clients," said Joseph Livingston, PRC's President & Chief Operating Officer. "We are confident in our ability to deliver the results that will ensure a superior customer experience for each of their valuable customers."
"PRC has an enormous pool of skilled labor that will enable us to be cost effective in a global environment while at the same time leveraging PRC's best practices in the delivery of customer management services, which they have proven with many other Fortune 1000 companies," said Bob DuPont, DTG Vice President - Customer Contact Center Services.
PRC will provide various customer support functions via a multi-site solution handling new reservations, service-related calls assisting customers needing to re-confirm, change, or cancel existing reservations.
"We look forward to working with Dollar Thrifty Automotive Group as they are committed to delivering the best customer experience, from reservation to return," said Kerry Carstairs, Senior Vice President of PRC's Travel Services. "We believe that PRC's extensive travel experience and ability to seamlessly communicate will add value and convenience to their customers' experience."
PRC manages customer relationships for some of the world's most brand focused corporations. With nearly 25 years of experience, PRC delivers solutions that support communications to target, acquire, grow, retain and develop customer relationships that deliver a positive return on their clients' investment. The Company is organized into two groups: Business-to- Consumer solutions team focused directly on consumers and the Business-to-Business solutions team focused directly on enhancing sales and marketing efforts. Headquartered in Ft. Lauderdale, Florida, the Company employs over 14,000 associates worldwide through its global network of centers. For more information, visit http://www.prcnet.com/.
Dollar Thrifty Automotive Group, Inc. is a Fortune 1000 Company headquartered in Tulsa, Oklahoma. Driven by the mission "Value Every Time," the Company's brands, Dollar Rent A Car and Thrifty Car Rental, serve value-conscious travelers in approximately 70 countries. Dollar and Thrifty have over 800 corporate and franchised locations in the United States and Canada including operations at most major airports. The Company's more than 8,600 employees are located mainly in North America, but global service capabilities exist through an expanding international franchise network. For additional information, visit http://www.dtag.com.