Alamo Introduces Self-Service Kiosks

Alamo Rent A Car recently launched its self-service, touch-screen kiosks which allows customers with a valid driver's license, major credit card and an existing reservation to skip the rental counter and check in directly.

Alamo initially ran market tests in Jacksonville, Fla., Las Vegas, and Dallas in early 2006, and now has an operational system of 152 kiosks at 60 U.S. airports.

At the kiosk, after a customer agrees to the terms and conditions a receipt-sized rental agreement is printed and the customer is directed to the rental car on the lot. At the exit booth, the customer shows the rental agreement to the booth agent and drives away.

The kiosks also allow the customer to review rental information, upgrade to a larger car class, add additional drivers and purchase such options as GPS units and child car seats.

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