Enterprise Tops J.D. Power Rental Car Satisfaction Study

For the fourth consecutive year, Enterprise Rent-A-Car ranks highest in customer satisfaction among airport rental car companies, according to a J.D. Power and Associates study

The car rental company received the highest rating in five of the six factors measured: pick-up process, rental car, shuttle bus/van service, return process, and costs and fees.

Enterprise is the fastest-growing rental car company in the airport segment, steadily expanding to airports over the past decade.

The study, which draws from the evaluations of 5,859 people who rented an automobile at an airport location between September 2006 and October 2007, is an independent, nationally representative measurement of customer satisfaction among North American rental car customers who rent at or near airports.

Enterprise has opened about one on-airport location per month so far in 2007 and will continue to add locations.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Five Business Model Trends for 2017

As new forms of mobility take flight, the borders with traditional car rental are starting to erode.

Are Commercial Drone Deliveries Eminent in the U.S.?

Amazon just delivered its first package by drone in England. Will U.S. delivery fleets be able to take advantage soon?

Autonomous Vehicles and the Changing Role of the Fleet Manager

With fewer drivers and substantially longer fleet lifecycles, fleet managers will pivot to new job functions.

Job Finder: Access Top Talent. Fill Key Positions.