In the next few weeks, Alamo Rent A Car is expected to reach a company milestone: its one millionth self-service kiosk rental. Alamo developed kiosks to save customers time and make travel more convenient.
After successful testing in Dallas, Las Vegas and Jacksonville, Alamo began installing kiosks throughout its network of rental locations in November 2006. Today, Alamo operates 159 kiosks at 65 U.S. locations in 28 states and the District of Columbia.
Alamo’s touch-screen kiosk allows customers (with or without a reservation) with a valid driver’s license and a major credit card to skip lines at the rental counter and check in directly. The kiosk also allows the customer to review rental information, upgrade to a larger class car, add drivers and purchase optional items such as a GPS unit and prepaid gasoline.
Alamo also launched the car rental industry’s first real-time Internet booking engine in 1995, and then the industry’s first and only online check-in system in July 2005.