Avis Expands 3 Minute Promise in UK

Car rental company Avis is expanding its 3 Minute Promise for Avis Preferred members at all other major UK airport locations, the company reports.

Avis had launched the initiative at its Heathrow Airport location in January this year. Avis Preferred is Avis' complimentary frequent renter program and from January, Preferred members are being guaranteed their car keys and a printed Rental Agreement within three minutes.

The 3 minute service begins when the customer enters the Avis premises and time can be measured by the renter with a stop watch provided at the start of each rental process. If the time elapsed is over the three minutes, the customer will receive an apology, and a few days later, a retail voucher worth £20 (about $39) in the mail.

The launch of the 3 Minute Promise in the UK follows a successful trial and implementation of the service at 18 Avis locations in France, where, a 99.7 percent success rate is now achieved on average. The service is now available at over 390 locations across Europe.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Trump and Regulations: An Alt-Fuel View

With 2025 emissions targets back in review, manufacturers, alt-fuel, and alt-power suppliers weigh in on the potential impacts of Trump’s initiatives.

Why GM’s Telematics Announcement is a Really Big Deal

Enabling a telematics connection at the factory — and not through an aftermarket hardware installation — is a game changer for fleets.

Four Thoughts From the 2016 Conference Calls

Sifting through the notes of Avis Budget Group’s and Hertz Global Holdings’ recent fourth quarter conference calls give us some trend lines to watch out for in 2017. (Of course, this gives us an incomplete snapshot, as Enterprise Holdings is privately held.)

Job Finder: Access Top Talent. Fill Key Positions.

>