Market Metrix, LLC, a provider of customer and employee feedback and performance tools for the hospitality industry, recently announced that Enterprise Rent-A-Car won its annual Market Metrix Hospitality Index (MMHI) for 2007.
Along with the car rental company, Kimpton Hotels and Sun Country Airlines ranked number one in the hotel and airline customer satisfaction, respectively.
Since the Market Metrix was instituted in 2002, Enterprise has been recognized as the leader in customer satisfaction in the car rental industry 21 out of 22 times.
MMHI Top-Hospitality Rankings 2007:
Car rental: Enterprise
Hotel Overall: Kimpton Hotels
Airline: Sun Country
Luxury Hotels: Rosewood
Upper Upscale: Kimpton Hotels
Upscale Hotels: Homewood Suites
Midscale w/ F&B: Park Plaza Hotels & Resorts
Midscale w/o F&B: Drury Inns
Economy Hotels: Jameson Inns
Timeshare Accommodations: Disney Vacation Club
Upscale Casino: Wynn Las Vegas
Casino: Borgata Casino
Hotel Reservations Website – Hotel Brand: SpringHill Suites
Hotel Reservations Website – Travel: Hotwire