Avis Survey Rates Travel Delays

Few things are more inconvenient to business travelers than getting lost while driving, according to Avis’ annual study of travel delays experienced at the customer's destination. But this is a problem that Avis is helping to solve, the auto rental company reports.

Nearly 70 percent of affected travelers consider getting lost to be very or extremely inconvenient, but the good news is that the incidence of Avis business travelers experiencing delays from getting lost while driving has declined by 10 percent compared with 2007—reflecting the increasing popularity of where2, Avis's GPS navigation device.

The study of travel delays also found that one in five renters are experiencing yet another avoidable delay that where2 can help reduce—getting lost while walking around.

The new version of where2 features a large, high-brightness display screen, turn-by-turn directions spoken in more than 40 languages and new services such as weather reports, stock and news updates, Amber Alerts and movie listings provided by MSN Direct.

Avis' where2 units are manufactured by Garmin and are based on Garmin's nüvi 780 model. where2 also offers real-time traffic alerts in 25 major destinations, which can help the 51 percent of business travelers who describe traffic delays as very or extremely inconvenient.

The study also found that 28 percent more women report "getting lost while driving," compared with men.

For more information on where2, visit www.avis.com.

About the Survey
More than 6,000 Avis customers who consider themselves to be frequent business travelers were asked to rate their level of inconvenience associated with typical business travel delays experienced after arriving at their destination, as well as the amount of time spent on each.

Comment On This Story

Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Rental Summit: Five Trend Lines

Taking in the seminars, discussions, and networking at the 2016 Auto Rental Summit, trend lines emerged around shifts in model mix, data protection issues, increasing labor costs, workforce engagement, and new platforms to rent cars.

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

Job Finder: Access Top Talent. Fill Key Positions.