National Helps Customers Bypass the Toll Booth

Starting October, National Car Rental’s Emerald Club members in Newark, New Jersey can bypass not only the rental counter, but also the toll booth.

Renters can choose to use the Toll Pass option by adding a per-day fee, plus the cost of tolls, to their rental agreement. After completion of the rental, they will be charged separately for any tolls they incur.

The pilot program is being administered by Highway Toll Administration LLC (HTA) and uses the E-ZPass electronic toll payment system, which cuts down on wait time at toll booths. It is National’s response to customer service surveys.

In addition to the first location at Newark Liberty International Airport, National plans to expand the program to other company locations, as well as to its sister company, Alamo Rent A Car. It will also offer the program to additional states.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

What a Connected Fleet Means to Avis (and Car Rental)

Counter bypass is just the beginning. The promise of a “data-driven ecosystem” that connects renters with the rental agency, retail services, and even the city is a better managed fleet, an improved user experience, and new revenue opportunities during the rental itself.

Should Peer-to-Peer Renters Pay Airport Car Rental Fees?

The question is central to the City of San Francisco’s lawsuit against Turo for operating without a permit at San Francisco International Airport.

Hard Times Ahead for the Compact SUV Segment?

The hottest segment today is facing a glut of models and volume in tomorrow’s wholesale market.

Job Finder: Access Top Talent. Fill Key Positions.

>