Enterprise Commercial Trucks Adds 'Household Rentals'

Just in time for the peak household moving season, Enterprise Commercial Trucks, a division of Enterprise Rent-A-Car, has begun offering consumer rentals at more than 125 locations across the United States. The new offering extends to consumers the same excellent products and services and commitment to exceeding their expectations that the division has provided business customers for 10 years.

Allen Serfas, vice president of Enterprise Commercial Trucks, said consumer, or household, rentals are a logical supplement to the company's commercial offerings. “We have grown the commercial side of our business over the last 10 years by listening to our customers,” Serfas said. “Many of those customers urged us to expand into household rentals so their employees and consumers in general could take advantage of the alternative we offer to the marketplace.”

Besides supplementing its commercial offerings, the move by Enterprise into household truck rentals also marks a natural extension of its car rental business, which offers cargo vans and pickup trucks at 7,000 neighborhood and airport locations. Serfas noted that customers will find clean, reliable late model vehicles at competitive prices at commercial truck locations, just as they do at Enterprise car rental branches. Trucks available for household rentals from Enterprise include extended wheel base cargo vans, heavy duty pickup trucks, 15-foot parcel vans, and 16- and 24-foot box trucks.

“Whether customers are moving their home or apartment or just doing a household project, Enterprise has the right vehicle for the job, and we do all we can to make sure that vehicle is available when they need it,” Serfas said. “And since moving can be a hectic experience, we also offer the convenience and time saving of our familiar ‘we'll pick you up’ service.”

To make moving even easier, customers also can rent accessories including hand dollies, appliance trucks and moving pads from Enterprise, as well as ancillary products such as supplemental liability protection and personal accident insurance.

Serfas added that initial customer response to the household rental offering has been very positive. “Just as in our rental car business, we are committed to exceeding our truck rental customers' expectations for service and quality,” Serfas said.

Comment On This Story

Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Rental Summit: Five Trend Lines

Taking in the seminars, discussions, and networking at the 2016 Auto Rental Summit, trend lines emerged around shifts in model mix, data protection issues, increasing labor costs, workforce engagement, and new platforms to rent cars.

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

Job Finder: Access Top Talent. Fill Key Positions.