Budget Issues Statement to Customers About Toyota Recall

In an e-mail sent to customers Jan. 29, Budget Executive Vice President Thomas Gartland said the car rental company was removing all of the vehicles identified in the Toyota recall from its corporate fleet in the U.S., Canada and Puerto Rico.

Gartland reassured customers that removal of the recalled Toyotas was “to protect the safety of our customers” and that all Toyotas in the company’s “fleet are safe, given the regular maintenance and the low mileage of our overall fleet.”

Gartland also said Toyotas represent a small percentage of Budget’s overall fleet and the company would be able to continue to meet customer demand.

He added that Toyota vehicles not affected by the recall will continue to be offered for rental. “However, if you are uncomfortable driving a Toyota vehicle, we will make every effort to offer you an alternative vehicle if one is available,” Gartland said.

Gartland’s statement was issued shortly after Budget’s parent company Avis Budget Group Inc. issued a separate statement announcing the removal of recalled Toyotas from its U.S., Canada and Puerto Rico rental fleet.


Comment On This Story

Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Rental Summit: Five Trend Lines

Taking in the seminars, discussions, and networking at the 2016 Auto Rental Summit, trend lines emerged around shifts in model mix, data protection issues, increasing labor costs, workforce engagement, and new platforms to rent cars.

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

Job Finder: Access Top Talent. Fill Key Positions.