South African Car Rental Company Bans Smoking in Vehicles

First Car Rental, a Johannesburg, South Africa-based car rental company, implemented last week a no-smoking policy for all of its rental vehicles.

"First Car Rental receives more customer requests for smoke-free vehicles than any other special request. This new policy is designed to ensure that we are enhancing the comfort of our customers, which is a priority at First Car Rental," said Says Melissa Storey, executive head of strategy, development and marketing for First Car Rental.

The company said it has removed all lighters from its vehicles to help renters comply with the new policy, which went into effect Oct. 11.

The company also said it will soon launch a new inspection procedure and will consider a cleaning fee penalty if vehicles are returned with cigarette odor or residue. "Secondhand smoke toxins and residue can stay in the fabric of a vehicle anywhere from a few hours to a few months after exposure," the company said.

First Car Rental has more than 6,000 vehicles in use in South Africa and has over 43 car rental branches nationwide, including branches at all major South African airports, business and tourist destinations.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Manufacturers: Mobility Disruptors or Fleet Providers?

Maven’s Alex Keros shares insights into evolving smart mobility business models and new opportunities with fleet management.

What is Your Time Worth?

Personal observations of retail and travel transactions reveal just how much a consumer’s time is worth today, and how increasingly intolerant we are of inefficient transactions.

Safeguarding Your Business with Brokers

While the high-profile bankruptcy of Atlas Choice has left many car rental companies wary of working with brokers, rental companies can take steps to protect themselves and ensure a productive relationship.

Job Finder: Access Top Talent. Fill Key Positions.

>