What Business Travelers Like, Dislike about Business Travel Experiences

Herd-like, impersonal treatment by travel and lodging staff is one of the worst travel experiences that business travelers mentioned in a new survey about the experiences of business travelers worldwide, according to an Oct. 26 press release.

On a better note, however, travelers mentioned concierge services as one of the better aspects of business travel. That is when the concierge service is “armed with the knowledge of their personal preferences from type of vehicle to class of room.”

Vitesse Worldwide surveyed more than 3,000 clients, in more than 600 cities in 75 countries around the world.

Overly intrusive security systems were another experience listed among the worst aspects of business travel. Survey respondents called these systems “dehumanizing, disrespectful, time-consuming and often embarrassing.”

Adding to the bad experience were angry, abusive and disinterested staff, including limousine drivers and flight attendants. Frequent flight cancellations and delays were another annoyance mentioned.

Included among the good experiences were well-coordinated scheduling for all facets of a traveler’s trip, including chauffeured limousines to private jets when needed.

A personal flight attendant contact — ready and willing to serve their needs at a moment’s notice — and a security detail when traveling to dangerous parts of the world were also named as postive aspects of business travel.

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