What Business Travelers Like, Dislike about Business Travel Experiences

Herd-like, impersonal treatment by travel and lodging staff is one of the worst travel experiences that business travelers mentioned in a new survey about the experiences of business travelers worldwide, according to an Oct. 26 press release.

On a better note, however, travelers mentioned concierge services as one of the better aspects of business travel. That is when the concierge service is “armed with the knowledge of their personal preferences from type of vehicle to class of room.”

Vitesse Worldwide surveyed more than 3,000 clients, in more than 600 cities in 75 countries around the world.

Overly intrusive security systems were another experience listed among the worst aspects of business travel. Survey respondents called these systems “dehumanizing, disrespectful, time-consuming and often embarrassing.”

Adding to the bad experience were angry, abusive and disinterested staff, including limousine drivers and flight attendants. Frequent flight cancellations and delays were another annoyance mentioned.

Included among the good experiences were well-coordinated scheduling for all facets of a traveler’s trip, including chauffeured limousines to private jets when needed.

A personal flight attendant contact — ready and willing to serve their needs at a moment’s notice — and a security detail when traveling to dangerous parts of the world were also named as postive aspects of business travel.

Comment On This Story

Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.


Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Trends Moving the Truck Market

Storylines that emerged from the 2018 Work Truck Show include the increasing need for on-site productivity, inclusion of active safety systems in trucks, DPF frustrations affecting product decisions, data management, and the growing link between fleet management and company revenue.

MIT Study Reinforces the Newfound Importance of Fleet

Uber and Lyft drivers make far less when factoring vehicle expenses, though the actual numbers are now in dispute. A proper lifecycle cost analysis would’ve helped, and shows the benefit of collaboration with fleet professionals.

What a Connected Fleet Means to Avis (and Car Rental)

Counter bypass is just the beginning. The promise of a “data-driven ecosystem” that connects renters with the rental agency, retail services, and even the city is a better managed fleet, an improved user experience, and new revenue opportunities during the rental itself.

Job Finder: Access Top Talent. Fill Key Positions.