Australian Survey Reveals Concerns about Car Rental Bills and Fees

According to a customer service survey of about 100,000 customers of Australian car rental comparison site CarRental.com.au, its customers reported that they are confused by the ways they are charged after receiving the bill for their car rental.

More than 20% reported they did not understand certain fees including toll notices with fines applied by the toll road operators and post-pickup charges for what they call "non-existent damages." Another 25% said they were charged between $10 and $3,000 in “hidden fees.”

According to the general manager of CarRental.com.au, Nathan Joyce, customers should always review their billing statements after returning a vehicle. He also said to be sure to ask about tolls and insurance during the booking process.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Manufacturers: Mobility Disruptors or Fleet Providers?

Maven’s Alex Keros shares insights into evolving smart mobility business models and new opportunities with fleet management.

What is Your Time Worth?

Personal observations of retail and travel transactions reveal just how much a consumer’s time is worth today, and how increasingly intolerant we are of inefficient transactions.

Safeguarding Your Business with Brokers

While the high-profile bankruptcy of Atlas Choice has left many car rental companies wary of working with brokers, rental companies can take steps to protect themselves and ensure a productive relationship.

Job Finder: Access Top Talent. Fill Key Positions.

>